Operations Associate

Responsible for allocation of airport resources at Terminal 3,  to assist shift  manager  in handling  the concerned in the event of emergency  involving aircraft and other facilities, and to coordinate with Air Traffic Control for passing/getting information affecting airport operation and flight safety. To assist shift Managers for implementation of special projects.

Accountabilities

Key Performance Indicators

Responsible for allocate of resources (Parking stands, Boarding gates) at Terminal 3 as per the requirement of airlines / ground handlers.

• No. of complaints / observations
• On Time Performance of flights

Responsible for coordination with Air Traffic Control for updating of Expected Time of Arrival, Communication of Parking stand, change in runway usage, permission for shifting / towing of aircraft, high power engine run up etc., implementation of Low Visibility Procedures.

• On Time Performance of flights.
• No. of complaints.
• No adverse remark by any agency

To monitor the norms of Operation Management Development Agreement OMDA compliance, and other SOPs are as per the laid down AOCC process during shifts

• No. of audits observations reported
• No. of non-compliance.
• No. of observations closed
• No. of concerns in OMDA compliance

Notification in case of Emergencies - Assist the shift Manager in notification for any emergency (Bomb Threat, Local Stand By, Full Emergency, Fire) at the airport.

• Complaint/adverse remark from Regulator/Stakeholders.

Ensure effective stakeholder (internal & external) coordination / Relationship for effective operation at the airport during shift

• No. of interactions / meetings
• No. of issues resolved

Responsible for dissemination of information, record keeping & reports preparation during shifts.

• No of  non-compliance observed
• Required reports v/s actual
• Accuracy of reports / MIS  / log book

External - Roles  you need to interact with outside the organization to enable success in your day to day work

Airlines/Ground handlers/Non-schedule operators: Interaction with airlines/ground handlers/non-schedule operators   in terms of operational requirements.

Govt. agencies (CISF/ATC): Coordination for operational requirements.

Medical Agencies: Coordination with medical centres (Medanta and Max) for medical requirement in the terminal, apron or aircraft on ground.

Shift Manager subordinates and peers within/outside the department.

• Graduate / Post Graduation in Aviation Management
• Proficient in MS Office especially in Excel, Word and Power point etc.
• Proficient in using different software

• 5-6 years of aviation experience