Shift In Charge-AEP

Accountabilities

Key Performance Indicators

Scrutiny of TAEP applications and Ensure timely issuance of TAEPs.

Number of complaints received

Coordination with different entities like Airlines, Customs, Delhi Police, Immigration, GHAs and Auxiliary Service Providers for resolution of operational issues with respect of issuance of TAEPs.

Numbers of interaction with stakeholders to resolve the issues.

Duty allocation of shift staff and supervision of shift operations at all 3 Terminals.  Carry out surprise checks of these locations.

Number of surprise checks conducted.

Coordination and Ensure timely issuance of TAEPs for high level delegations of MOCA, VIP/VVIP movements and other dignitaries. 

Number of Movements handled

100% compliance

Compiling and forwarding the daily, weekly and monthly reports of TAEPs for onward transmission to BCAS.

Timely compiling and forwarding of reports to BCAS

Responsible for keeping stock and ensure proper usage of TAEP Booklets and Holograms issued by BCAS.

Number of observation received.

Responsible for maintaining mandatory records in accordance with the AEP Guidelines for Audit by the Regulatory authority.

Number of Audit observations.

Ensuring reconciliation of fees received with TAEPs issued in the shift.

Number of discrepancies.

Checking the functionality of all equipment and software during the Shift and coordination with different departments of DIAL for rectification of same, if required.

Numbers of interaction

Grievance resolution pertaining to issuance of TAEPs.

Number of grievance handled and resolved.

Responsible for availability of Printing stationery, Lamination Pouches, TAEP Booklets, Lanyards, Registers, Files etc. in the Shift.

Ensuring implementation of 5s, Kaizens at locations of DIAL AEP Section.

Number of discrepancies.

Number of 5s, Kaizens

External

1. Airlines, Ground Handlers, Concessionaires, Service Providers etc.,
2. Regulatory and Enforcement Agencies viz., BCAS, CISF, State Police, Immigrations, Intelligence Department, Ministry of Civil Aviation and State Government.

Internal

1. All DIAL Departments viz., HR, Finance & Accounts, BD, Commercial, ARFF, TOPS, Customer Facilities, Admin, Airport Operations Control Center
2. GADL Teams – PMT, TS and IT
3. Raxa Security Services

1. Graduate in any discipline.
2. BASIC AVSEC.
3. Good knowledge of computer applications.

1. Work Experience of 10+ years (05 Years in Aviation Security) with excellent networking skills.

2. Applicants having knowledge of AEP guidelines/policies/procedures will be preferred..