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AM – Quality & Service Delivery

Date:  24-Nov-2022
Location: 

GOA, IN

Company:  GMR GOA Intl Airport Ltd.

JOB PURPOSE

Ensuring the sustenance and improvement of the overall Quality and KM framework at GGIAL. This role is accountable in ensuring that the knowledge is captured and reused to bring about process / operational improvement.

Work with departmental SPOCs to ensure ISO/IMS management and Knowledge Management aspects/standards, Key Operational Process Measurements & Trainings to stakeholders, handling Complaint Management System and thus support the Business Excellence journey. Work on organization-wide knowledge sharing, so that the organization’s know-how, information and experience is shared inside and (as appropriate) outside the organization with partners, and stakeholders.

ORGANISATION CHART

 

 

CEO

Organization Chart

 

 

 

Manager/AM Quality & Knowledge Management

 

 

Head – Business Excellence & Quality

Manager/AM Business Excellence

 

 

 

 

 

 

 

KEY ACCOUNTABILITIES

Co-create case studies / best practices / stories from teams in GGIAL/ Organize KM Chats with Senior Management.

Enable Knowledge Sharing Sessions including LLS around important initiatives in GHIAL.  Identify key themes

2. Sharing of good practices

3. Identify & implement Reuse

4. Measure impact

Coordinate with Certifying agencies to ensure GGIAL is achieving the necessary ISO certification on time without any major non conformances.

Prepare monthly status report to Steering Committee, Regular Communication Mailers, 'KM Bites' updates, and other KM Update/events to All Users .

Increase KM awareness by organizing Sessions for GHIAL employees. Take New Recruits through KM as a part of HR induction.

 

 

EXTERNAL INTERACTIONS

All Stakeholders of Goa Airport (Service providers, Ground Handlers, Airlines, CISF/Customs, Passengers) etc…

INTERNAL INTERACTIONS

All GGIAL Functional & Operational Teams including Senior Management

Corporate Functional & Operational Teams

FINANCIAL DIMENSIONS

Ensure effective management of AOP/Budget

OTHER DIMENSIONS

  • Interaction with Multi-dimensional stakeholders with appropriate grace, humility and teamwork

EDUCATION QUALIFICATIONS

  • Graduate/Postgraduate in Operations/Quality Management from reputed institutes

RELEVANT EXPERIENCE

  • Up to 4-6 years of similar experience 
  • Preferred to have Aviation Sector experience
  • Hands-on-Experience in handling KM framework and ISO certification initiatives, exposure to BE models, 5S, 3M etc preferred

 

COMPETENCIES

  • Entrepreneurship
  • Entrepreneurship
  • Execution & Results
  • Learning Abilities: Ability to assimilate and apply new, job related information in a timely manner. | Interview
  • Social Awareness
  • Personal Effectiveness
  • Networking
  • Stakeholder Focus
  • Teamwork & Interpersonal influence
  • Execution & Results
  • Planning & Decision Making
  • Problem Solving & Analytical Thinking
  • Strategic Orientation
  • Capability Building