Specialist - Security Operations, CCTV & ACS

Date:  31 May 2024
Location: 

GADL Goa (GA12PJ01), IN

Company:  GMR GOA Intl Airport Ltd.

JOB PURPOSE

Ensure adequate peak hour manning of PESC and Immigration counters, Oversee the investigation / enquiry conducted on various incident / accidents, Random audit of key management system, Take initiatives to deliver superior customer experience, Conduct surprise checks for violation of Airport rules, Ensure compliance of BCAS guidelines and regulations, Initiatives to reduce ‘Theft and Pilferage’ cases at PTB, Improve ASQ / Skytrax Score, Enhance Intelligence capabilities, Resolution/response to Passenger complaints, Recommend Tools/Material in/out permission requests, Co-ordination with security agencies during contingencies, Ensure timely security clearances for major development plans and proper monitoring during the project. Ensure monitoring alarm event display system of ACS & CCTV, issuance of Airport Access Cards and CCTV investigations of all the incidents/accidents/ theft & pilferage cases reported by various internal & external forums.

ORGANISATION CHART

KEY ACCOUNTABILITIES

Accountabilities  Performance Indicator
Regular coordination and meetings with government and internal stakeholders for effective security operations. 
  • No of meetings.
  • No of issues resolved
Ensure adequate peak hour manning of PESC and Immigration counters. Have regular interactions with Senior officials of CISF (DC/AC) and Immigration (AFRRO).
  • No. of deficiency observed in manning
  • No. of issues resolved with timeframe
ASQ ratings

To oversee the investigation / enquiry through CCTV and other methods conducted on various incident / accidents and also to initiate enquiry on matters related to theft / pilferage & left over items.

  • No. of incident / accidents reported
  • No. of issues resolved with timeframe
No. of observations / complaints
   

EXTERNAL INTERACTIONS

Roles you need to interact with outside the organization to enable success in your day to day work

  • CISF, Immigration, Goa Police, Customs
  • BCAS, Ministry of Civil Aviation
  • National Security Guard
  • Ministry of External Affair
  • Airlines operating from the Terminal
  • House Keeping Agencies
  • Concessionaires

INTERNAL INTERACTIONS

All GGIAL Functional & Operational Teams including Senior Management.

FINANCIAL DIMENSIONS

  • Adhering to AOP.
  • Optimum utilization of available   manpower & equipment’s and to reduce the avoidable expenditure to organization

OTHER DIMENSIONS

  • Directly dealing with government officials like, CISF, Immigrations, Customs, BCAS, Goa Police
  • Interaction with Multi-dimensional stakeholders with appropriate grace, humility and teamwork

EDUCATION QUALIFICATIONS

Graduate (in any Discipline) with Basic AVSEC course

  • Fluency in English and Hindi

RELEVANT EXPERIENCE

  • Advanced aviation security courses, Training on Intelligence and Crime Control, Profiling etc.
  • 15 years of work experience with minimum 10 years in aviation security and at least 5 years in Managerial position
  • Goan Candidates OR Candidates having working experience in Goa will be an added advantage.  

COMPETENCIES

  • Networking
  • Personal Effectiveness
  • Teamwork & Interpersonal influence
  • Stakeholder Focus
  • Entrepreneurship
  • Capability Building
  • Social Awareness
  • Planning & Decision Making
  • Execution & Results
  • Strategic Orientation
  • Problem Solving & Analytical Thinking