Manager - Bus.Excellence & KM
Date: 10 Aug 2026
Location: Goa (PG09OP01), IN
Company: GMR Group
JOB PURPOSE
Roll out the road map for Business Excellence and Operational Excellence at GGIAL. Manage the training and implementation of 5S initiatives, develop internal 5S culture building. Deploy Knowledge Management initiatives at GGIAL, aligning to the overall group strategy. Conduct sessions on six sigma, business excellence and 5S and ensure acceptance of the business excellence framework in the organization.
ORGANISATION CHART
| CEO |
| Head - Business Excellence & Sustainability |
| Manager - Business Excellence |
KEY ACCOUNTABILITIES
| Accountabilities | Performance Indicators |
| Collaborate and co-create the business excellence application for the GBEM assessment | Completion timeline |
| Plan out cross learning from other airports of the group, and suggest/roll out improvement actions | BE Score |
| Train and educate key team members on BE framework and develop a culture of adherence to GBEM criteria across the organization | Number of trained staff Number of assessors participated in assessment |
| Conduct workshops and trainings on Kaizens, Idea factory. Identify R&R activities for above. | No. of CIPs, Kaizens, Ideas generated / implemented. |
| Conduct training sessions, starting with senior management team & Develop internal assessors | NO. of events |
| Conduct 5 S training session and Audit & Work on OFIs after audit | No. of participations |
| Prepare GBEM application and ensure yearly audits are conducted, and GGIAL achieve the target score | BE Score |
| Monitor and manage measurement matrices to be prepared, reported, and acted upon, based on GBEM framework | GBEM score |
KEY ACCOUNTABILITIES - Additional Details
EXTERNAL INTERACTIONS
All Stakeholders of Goa Airport (Service providers, Ground Handlers, Airlines, CISF/Customs, Passengers) etc…
INTERNAL INTERACTIONS
All GGIAL Functional & Operational Teams including Senior Management Corporate Functional & Operational Teams
FINANCIAL DIMENSIONS
OTHER DIMENSIONS
Interaction with Multi-dimensional stakeholders with appropriate grace, humility and teamwork
EDUCATION QUALIFICATIONS
Suitable Post Graduate degree/ in Business Administration/ MBA in Aviation Management
RELEVANT EXPERIENCE
Min. 12-15 years of Experience with Six sigma and other transformation initiatives, 5S and Kaizen trained.
Hands-On-Experience in handling Business Excellence framework – both implementation and assessment.
Goan Candidates OR Candidates having working experience in Goa will be an added advantage.
COMPETENCIES
- Personal Effectiveness
- Social Awareness
- Entrepreneurship
- Problem Solving & Analytical Thinking
- Planning & Decision Making
- Capability Building
- Strategic Orientation
- Stakeholder Focus
- Networking
- Execution & Results
- Teamwork & Interpersonal influence
