Circle In Charge
Chandauli (GK07EH01), IN
JOB PURPOSE
To supervise the performance of outsourced agencies and pilot consumer interactions for smart meter installation and related activities |
ORGANISATION CHART
KEY ACCOUNTABILITIES
Accountabilities |
Key Performance Indicators |
1. Ensure performance, phase, SOPs are met by outsourced agencies in their identified areas of operations 2. Conduct quality checks for various processes such as consumer surveys, consumer indexing, meter installation, operations and maintenance those carried out by outsourced agencies 3. Steer consumer interactions and enable quick resolutions of issues / grievances |
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KEY ACCOUNTABILITIES - Additional Details
EXTERNAL INTERACTIONS
External - Roles you need to interact with outside the organization to enable success in your day to day work |
Outsourced agencies, consumers |
INTERNAL INTERACTIONS
Internal - Roles you need to interact with inside the organization to enable success in your day to day work |
Zonal Heads, Technicians, Stores Team |
FINANCIAL DIMENSIONS
OTHER DIMENSIONS
EDUCATION QUALIFICATIONS
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RELEVANT EXPERIENCE
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COMPETENCIES
- Entrepreneurship
- Capability Building
- Social Awareness
- Planning & Decision Making
- Execution & Results
- Strategic Orientation
- Problem Solving & Analytical Thinking
- Networking
- Personal Effectiveness
- Teamwork & Interpersonal influence
- Stakeholder Focus