Associate Manager - Applications
Varanasi (GK02HR01), IN
JOB PURPOSE
Complete Technology support for HES/ MDM/ Peripheral application to Operations team for the said location
ORGANISATION CHART
Head Technology => IT Head and Technology => Lead –(Applications)
KEY ACCOUNTABILITIES
Accountabilities | Key Performance Indicators |
Business process Documentation and SOP approval from Discom |
Coordinating with stakeholders to integrate the applications into the overall business processes. |
SAT / SLA Approval of each meter lot from Discom. |
Project SLAs should be met on daily / monthly basis. To conduct monthly SAT for the maximum meter numbers possible by strong coordination with operations team. |
HES/MDM/Peripheral applications Leading the planning and execution of integration of all system. System should work to the satisfaction of all the stakeholders. |
There should not be any delay in field operations (CI/MI etc) owing to application reasons. Additional reports, if required, for better monitoring should be developed in respective modules. Ensuring that adequate security patches are applied, and platform is timely upgraded |
KEY ACCOUNTABILITIES - Additional Details
EXTERNAL INTERACTIONS
External -Roles you need to interact with outside the organization to enable success in your day-to-day work |
Hardware, Software, Communication Tech vendor/partners, Network service providers |
INTERNAL INTERACTIONS
Internal - Roles you need to interact with inside the organization to enable success in your day-to-day work |
Technology Head, Head IT, Operations Head & team, Business Team (If required) |
FINANCIAL DIMENSIONS
- Safeguarding SLA Deductions for GMR
Clear demarcation of the responsibly in case of any field failure
OTHER DIMENSIONS
Minimize client escalations and maintain positive environment.
EDUCATION QUALIFICATIONS
- B.Tech (Preferably Computer Science) / MCA
- Strong data interpretation & Analytical ability
- Excellent communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical stakeholders
Ability to effectively manage numerous simultaneous External and Internal interactions
RELEVANT EXPERIENCE
8+ years of total experience in the area of metering / Smart metering
COMPETENCIES
- Personal Effectiveness
- Social Awareness
- Entrepreneurship
- Problem Solving & Analytical Thinking
- Planning & Decision Making
- Capability Building
- Strategic Orientation
- Stakeholder Focus
- Networking
- Execution & Results
- Teamwork & Interpersonal influence