Circle In Charge

To supervise the performance of outsourced agencies and pilot consumer interactions for smart meter installation and related activities

Accountabilities

Key Performance Indicators

1. Ensure  performance, phase, SOPs are met by outsourced agencies in their identified areas of operations

2. Conduct quality checks for various processes such as consumer surveys, consumer indexing, meter installation, operations and maintenance those carried out by outsourced agencies

3. Steer consumer interactions and enable quick resolutions of issues / grievances

1. Go-Live of Smart Meters as per timeline

2. Quality Checks

External - Roles  you need to interact with outside the organization to enable success in your day to day work

Internal - Roles you need to interact with inside the organization to enable success in your day to day work

Outsourced agencies, consumers

Zonal Heads, Technicians, Stores Team

B.Tech / Diploma (Electrical)

7 to 10 years of relevant experience in construction / power distribution / meter installation