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Associate Manager - O&M

Date:  09-Nov-2022

Hyderabad Vijayawada (VI02CR01), IN

Company:  GMR HYD-VJA Exp Pvt Ltd


Monitoring, alerting, escalation, follow up of the major and critical issues related to Highway assets


Key Responsibilities

Key Actions


Operations & Maintenance

  • Monitor and Escalation on occurrence of incidents to PM & HO levels to provide actual live data for taking appropriate decision during criticality such as

a) traffic blockade,

b) Agitations etc.

c) Rate revision

d) Festive day  traffics

e) Rallies

  • Monitor and coordinating with stake holders

a) MPLS link down,

b) Equipment faults.

  • Traffic monitoring and providing hourly trends reports to the respective functionality heads on special events such as
  1. Pongal traffic
  2. Dushera
  3. Deepavali

To improve productivity losses and/or major interruption to service

Operations & Maintenance

  • Tracking of project vehicle movements
  1. a) Control over speeding and unwanted usages by getting VTS alerts.

b) To ensure project vehicle is moving within the   project stretch

c) Monthly VTS Report submission to HO& site team for submitting NHAI time line adherence.

Improve the operational efficiency.



Operations & Maintenance

  • Traffic counting by using PTZ camera’s as and when required by the traffic team.
  • Data Review - Review the transactions to ensure vigilant attitude among  TCs at all toll plazas

a) Review the exempt transactions

b) Accuracy of vehicle classification

c) Over weight transactions

d) Audit reviews of plaza manager

e) suspected transactions as and when required

To reduce exemption and violations


  • Establish Audio and Video conferences for HO & Site team
  • Broadcasting SMS alerts from Control Centre to

a) ETag holders for timely recharging their tags to avail hassle free drive in our plazas.

b) SMS on occurrence of major issues to all plazas operations team and HO teams to ensure timely alerts to all key officials and staffs


Vendor Management
Team Management


Coordinating & follow up with service providers for active services

a)  MPLS vendor

b)  Vehicle Tracking System provider

c)  TMS &HTMS service providers.

d) Video Conference

e) IT services & FMS team.








  • Business Insight: Ability to understand the implications of Business decisions and strive to enhance organizational performance. | Interview
  • Toll Operations
  • Managing Performance: Effectively monitors and measures performance. Develops people and drive results. | Interview
  • Problem Solving: Ability to identify solutions exploring different options in gathered information. | Interview
  • Team Leadership, Teamwork & Interpersonal Influence: Capability to develop & converge individual potential to execute team objectives. Effectively intermingle and relate with individuals in a positive manner. | Interview
  • Decision Making: Ability to systematically think through a problem and its component parts, garner relevant information and not taking things at face value. | Interview
  • Personal Effectiveness: Demonstrating responsibility & reliability through actions to manage critical and challenging situations. | Interview
  • Communication: Ability to listen, interpret, simplify complex concepts, thoughts & ideas in verbal / non verbal form. | Interview
  • Execution and Operational Excellence: Ability and desire to execute with attention to detail, speed, accuracy and consistency | Interview
  • Innovation
  • Managing Change and ambiguity by creating Win-Win
  • Stakeholder Focus
  • Networking
  • Execution & Results
  • Teamwork & Interpersonal influence
  • Problem Solving & Analytical Thinking
  • Planning & Decision Making
  • Determination(Contextual and Flexible)
  • Capability Building
  • Strategic Orientation
  • Personal Effectiveness
  • Learning Ability
  • Making & Navigating proposals
  • Entrepreneurship
  • Social Awareness
  • Scanning, Networking & External orientation