CSA - TOPS & CFL
Date: 20 Aug 2026
Location: Visakhapatnam (GV01AP01), IN
Company: GMR Group
JOB PURPOSE
The role will be the face of the organization and needs to ensure that there are no inconveniences to passenger by facilitating them by means of assisting the passenger, addressing their queries and ensuring all resources are functional
ORGANISATION CHART
KEY ACCOUNTABILITIES
|
Accountabilities |
Key Performance Indicators |
|
Coordinate all defects reported with ref to passenger facilities, airport ambience upkeep. and coordinated and accounted for |
No. of observations /follow up /closure. |
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Ensure & coordinate Information and Transfer desk manning by service providers |
As per agreed SLA |
|
Ensure Airlines are using CUSS Kiosks |
To achieve 20% usage by all Airlines using Cuss. |
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Co-ordinate with internal and external agencies involved during any VIP movements |
Zero complaints |
KEY ACCOUNTABILITIES - Additional Details
EXTERNAL INTERACTIONS
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External - Need to interact with external agencies to enable success in your day to day work |
|
Airlines |
|
Ground Handlers |
|
CISF/ Customs/Immigration/APHO |
|
Service Providers appointed under department scope |
|
Apollo Medical Centre |
|
Animal and Plant Quarantine |
INTERNAL INTERACTIONS
|
Internal -Need to interact with inside the organization to enable success in your day to day work |
|
AOCC |
|
ASO/ Airside/CFL |
|
Business Development –Non Aero |
|
Security and Control |
|
Technical Service and CFL |
|
Protocol |
|
Apollo Medical Centre |
FINANCIAL DIMENSIONS
OTHER DIMENSIONS
EDUCATION QUALIFICATIONS
Any Graduate discipline (Hotel Management background preferred) , reputed institute of Aviation or Hospitality management
RELEVANT EXPERIENCE
- 0-2 years’ relevant experience in Aviation/Hotel/Hospitality
COMPETENCIES
