Duty Manager

To plan &  monitor the upkeep of movement area, coordination for VVIP movements with PMO / SPG & issuance of Work permits in accordance with the regulatory compliance at GVIAL to ensure  smooth  airside operations.

Accountabilities

Key Performance Indicators

To monitor the upkeep of movement area & FOD free procedures in compliance with ICAO and DGCA Regulations and recommendations.

• No. of audits (internal & external)
• No. of non-compliance recorded
• No. of observations closed

Vendor management & monitoring the Service Level Agreements (SLAs)

• On time renewal of contracts
• No. of penalties imposed
• Deficiency in documentations
• Planned v/s actuals
• No. of grievances handled (indirect).

To attend & act on meetings held for VVIP movements

• No. of VVIP movements handled.
• No. of observations / feedback received
• No. of such observation closed

Man management, development & discipline

• Employee engagement score
• No. of meeting with team to resolve their grievance

Monitor the issuance of Work Permits at IGI airside

• No. of work permits issued
• No. of discrepancy observed at site
• No. of measure to close the same

Suggestions to improve the working of Services activities by initiating new / benchmark practices.

• No. of ideas generated
• No. of Kaizen implemented
• No. of  CIP initiatives undertaken