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Duty Manager

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Date: 4 May 2026

Location: Visakhapatnam (GV01CE01), IN

Company: GMR Enterprises Pvt Ltd

JOB PURPOSE

To plan & monitor the upkeep of movement area, coordination for VVIP movements with PMO / SPG & issuance of Work permits in accordance with the regulatory compliance at DIAL to ensure smooth airside operations.

Lead team in a shift to manage Passenger, Baggage and Services Flow in the Passenger Terminal Building of GVIAL in real time, liaising with internal and external stakeholders during the shift.  Ensure that the Team reporting to the position works as the eyes and ears of the of GVIAL. Manage the support provided to VIP’s, VVIP’s and other guests of GHIAL in coordination with guest relations team in real time.

ORGANISATION CHART

KEY ACCOUNTABILITIES

Accountabilities

Key Performance Indicators

To monitor the upkeep of movement area & FOD free procedures in compliance with ICAO and DGCA Regulations and recommendations.
  • No. of audits (internal & external)
  • No. of non-compliance recorded
  • No. of observations closed

Vendor management & monitoring the Service Level Agreements (SLAs)
  • On time renewal of contracts
  • No. of penalties imposed
  • Deficiency in documentations
  • Planned v/s actuals
  • No. of grievances handled (indirect).

To attend & act on meetings held for VVIP movements
  • No. of VVIP movements handled.
  • No. of observations / feedback received
  • No. of such observation closed

Man management, development & discipline
  • Employee engagement score
  • No. of meeting with team to resolve their grievance

Monitor the issuance of Work Permits at GVIAL airside
  • No. of work permits issued
  • No. of discrepancy observed at site
  • No. of measure to close the same

Suggestions to improve the working of Services activities by initiating new / benchmark practices.
  • No. of ideas generated
  • No. of Kaizen implemented
  • No. of  CIP initiatives undertaken

KEY ACCOUNTABILITIES - Additional Details

EXTERNAL INTERACTIONS

•GHAs, AIRLINEs
•ATC
•Vendors (Airside cleaning, mechanical sweeping)
•DGCA,
•PMO, SPG, MEA, Delhi Police, Indian Air Force.

INTERNAL INTERACTIONS

GVAIL P&E,
Procurement
Finance - GVAIL
Environment

Commercial - GVIAL

APOC & ARFF - GVAIL

FINANCIAL DIMENSIONS

•3.28 Crore : Opex
•1.50 Crore : Capex

OTHER DIMENSIONS

•Team of 7 members
•Secondary staff strength of around 120

EDUCATION QUALIFICATIONS

  • Post-Graduate Degree in any discipline.  PG degree in Aviation Management will be an advantage.
  • Knowledge of ICAO annexures, ACI and relevant IATA Manuals.
  • DGR/L&T/World Tracer/Airport Planner/Path Planner will be added advantages
  • Knowledge and understanding of functioning of Airlines and Airports and requirements thereof.

Working knowledge of all Statutory Rules Labour, Industrial, AAI Act, Aviation Rules, Customs Act and Basic Indian Penal Codes.

RELEVANT EXPERIENCE

12 years  & above Experience in Airlines / Hotel or facility management

COMPETENCIES

  • Personal Effectiveness
  • Social Awareness
  • Entrepreneurship
  • Problem Solving & Analytical Thinking
  • Planning & Decision Making
  • Capability Building
  • Strategic Orientation
  • Stakeholder Focus
  • Networking
  • Execution & Results
  • Teamwork & Interpersonal influence