Head - APOC

The position is responsible for efficient management of AOCC and its employees so as to ensure that overall objectives of the department are achieved. He would be responsible for entire operations and planning of AOCC which will include the on-going operations as per the defined SOP as well as the future planning keeping in view the growth in ATM as well as passenger traffic. He would be responsible to introduce innovation in resource allocation thereby enhancing operational efficiency and achieving the given KPIs.

He would be responsible for making the Airport operations efficient and seamless by way of dynamic planning of airport resources. This position will would require expertise in handling all types of airport and aircraft emergencies and effective crisis management process.  He will be responsible for accuracy of airport database & MIS generation. He will be responsible for improving and sustaining the On Time Performance.

He will work with the airline marketing and the commercial team to facilitate the increase in both aero and non-aero revenue. The position is responsible for effective slot allocation based on the infrastructure available and capacity defined. He will be responsible to ensure proper capturing of operational data by the AOCC team thereby assuring the authenticity of aero invoices generated.

As Head AOCC, he will be responsible for effective dissemination of operational communication to both internal and external agencies. He will also ensure collaborative stake holder engagement for cohesive operational decision and confidence building.

Accountabilities

Key Performance Indicators

Ensure seamless functioning of AOCC department to attain the operational targets at RGIA

Departmental KPI’s

Responsible for people management for AOCC dept

• Timely Recruitment
• Competency assessment
• Trainings
• Employee engagement
• Succession planning
• Employee retention

Reduction in Attrition rate 

no. of successor planned

EE score

Enhance On time performance for both International and Domestic departures operating out of RGIA

On time performance Report

Ensure optimum utilization of Aerobridge stands for generation of revenue.

Dom./Int. Aerobridge utilization report

Facilitate non schedule operators to enhance aero revenue through non schedule movements and proper addressing of potential customer queries pertaining to operations intending  to fly via Hyderabad

Revenue generation

Responsible for planning and projecting the CAPEX, AOP budget & man power requirement of department

AOP

Ensure transparent distribution of slot to airline operators to meet the emerging traffic demands

Slot request V/s slot approval

Enhance operational efficiency of airport system by implementing multi stake holder initiatives/special projects like ACDM, CATFM, baggage handling system modification etc

Accuracy of Target Off block timings,

Baggage delivery

Responsible to develop conceptual and situational awareness among stake holders during major maintenance, expansion projects and associated works for airport.

Planned preventive maintenance, Project planned vs execution timelines

Ensure dynamic assessment of critical resources demand to adopt strategy of “sweat the asset” and help in differing CAPEX expenditure.

Dynamic Check-in counter allocation, dynamic belt allocation, slot optimization

100% accuracy in flight data

Responsible for implementation of Airport emergency/contingency plans in collaboration with stakeholders.

Call tree, Response time

Responsible for timely dissemination of information to higher management about airport events/incidents for better media management.

Response time

Work as catalyst to resolve the conflicts /grievances between Organization and stake holders related to operations.

Structured stake holder interactions