Head TOPS & CFL

Accountabilities

Key Performance Indicators

Strategize to ensure ASQ targets of the airport (rank & score ) is achieved

ASQ Score & Rank

Adherence to the standards & recommendations from IATA, ICAO, ACI and MoCA.

% compliance

SLA adherence by outsource agencies and service providers.

% compliance

Convenes & chairs Airport Facilitation meeting, Airport Security meeting , OTP committee meeting ,Haj Committee, space committee meeting, coordination meeting  -BCAS, CISF, Plant & animal quarantine, airline operators committee

No of meetings (Planned Vs Actual)

Maintenance and up keeping of Lounges in it Decorum and ensure impeccable service standard of Food and Beverage Service in the Reserved Lounges , Timely extension and renewals of all contracts in order to seamless functioning of the department

Feedback %

To build the brand image of GHIAL by showcasing Airport , GMRVF and other facilities to VIP's,CIP's ,Celebrities, Bureaucrats, and Media thus creating good will for Organization and also instilling GMR Values and Beliefs in self and team

  Specific no.of show round’s for a year 

Ensure smooth passenger flow by ensuring availability / serviceability of infrastructure and facilities, un interrupted flight handling  etc.

OTP(flights), ATMs handled

Ensure smooth operations of all Special Events & Operational Projects like HAJ operations, general aviation ,unplanned operations etc

% compliance

Stake holder liaisioning for optimum resource utilization and Best Customer services, Team / stakeholder training, Developments & other initiatives

No of structured

Process Improvement, Projects, Special projects, Initiatives, Expansion plans, modifications, service enhancements.,

CIP, BE assessment, IMS, Idea Factory. Completion of targets, Review audits,

Complaint Management System  and Nodal Officer for Accessible India Campaign (Sugamaya  Bharat Abhiyan)  

Escalation and closure of complaints/ complements/suggestions as per KPI

Departmental AOP, Budgets, Strategic plans

Opex / Capex, Strategic plans

Lead the teams  in their functioning and create a working environment of team work and vibrant atmosphere for efficient and effective services.

EE Score

External - Roles  you need to interact with outside the organization to enable success in your day to day work

Liaisioning and coordination Airlines, Ground Handlers, Customs, Immigration, CISF, State Police, APHO, Legal Metrology, AAI, DGCA, MoCA, AP Govt, Concessionaires, Service providers and contractors.

Government Protocol Division for smooth Coordination of facilitation for Union Ministers and Bureaucrats from Govt. OF India. 

Secretaries and Personal Assistants of Ministers and Bureaucrats (IAS Officers) , Media and Commercially Important Persons for smooth facilitation at the airport.

Central Industrial Security Force (Security wing at Airport) for coordination and seamless facilitation of VIPS through FAST TRACK at Entrance and Security Check. We also inform and coordinate with CISF for Exempted Category of VIPS and VVIPS from Security Check.

Immigration and Custom officials for smooth facilitation of VIPS/VVIPS.

National and State Intelligence department for sharing information of movements of VVIPS and VIPS.

Internal - Roles you need to interact with inside the organization to enable success in your day to day work

BCM, CEO, COO and HODs (DIAL &HIAL)

Interaction and Coordination - AOCC, ARFF, Security & Control, Airline Marketing, BD, Commercial Dept, Airside Ops, CFL, Finance, Legal, HR, Safety, PMT, TS, Corp Comm, Legal, CR, GR, Environment, Cargo, SPG, Land Scaping, Raxa, Transport, FMS and other departments from Time to time